I better move my chair a little further away from the IT help(less) desk! I've butt heads with the worst of them for years.
I like talking to the ones that think you don't even know where the power button is.
a friend of mine worked at one -- she was very good at her job.She told me that they got paid bonuses for handling more calls. She saw many of the young people hang up(disconnect!!) and move on to another call just for more money.
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